Support

Write to hello@tellanew.com and a real person will answer.

If you are in the TestFlight beta, you can also take a screenshot inside the app and send feedback straight from TestFlight, which arrives with the device and version details already attached.

Can you see my videos?

No, and not as a promise: there is nowhere for them to go. The app makes no network calls. If you turn on backup, entries go to your own iCloud account, which we have no access to. The full detail is in the privacy policy.

How do I get my journal out?

Settings, then Export. You can export a single entry or the whole journal, as video plus subtitles plus a plain data file. This works on the free tier and will always work, including after a subscription ends.

I lost my journal, or moved to a new phone

If iCloud backup was on, open the app on the new phone and it will offer to restore. Restoring is free and is never gated on a subscription. If backup was off, entries live only on the original device, so check whether it is included in that iPhone's general iCloud backup.

What does Pro add?

Search across every word of every transcript, backup to your own iCloud, and unlimited time capsules. Everything else is free: unlimited recording, transcripts on every entry kept forever, auto-titles, title and date search, full export, and one time capsule.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your iPhone, open Settings, tap your name at the top, then Subscriptions. Cancelling stops future charges and does not touch a single one of your entries.

Something is broken

Email hello@tellanew.com with your iPhone model and iOS version, and what you were doing when it happened. If it involves a specific entry, please do not send us the entry itself. Describe it instead. We would rather not have it.